Terms & Conditions
The Cookschool at Stepwell
Terms & Conditions
Once you have booked your place on a cookschool we are unable to transfer you to another cookschool so please make sure you are available at the time of booking. Should something unexpected come up we will always welcome a substitute of your choice to attend in your place. Please note we are unable to offer refunds.
In the unlikely event of a cookschool being cancelled we will offer you an alternative cookschool at the most convenient and suitable time. Scheduled cookschools will only be cancelled in the event of unavoidable circumstances beyond our reasonable control. The cookschool accepts no responsibility for personal expenses such as booked transport or accommodation in such circumstances.
Gift vouchers are valid for 12 months from date of purchase. Your cookschool experience must be booked and taken within this period. Vouchers not used during this period are void, no extensions are permitted. Vouchers are non-refundable and no cash alternative can be provided. Valid vouchers issued for specific cookschool types (e.g. Evening Experience) will be exempt from any price increases when redeemed against its intended cookschool type (Please note gift vouchers are not valid against Celebrate or Corporate packages). Any voucher may be redeemed against cookschools of a different value, however will be subject to any price increases that may have been put in place at the time of redemption. Vouchers not used for their intended cookschool type are valued at the actual amount paid for the voucher should this be different from the current cookschool price. To redeem a voucher simply insert gift voucher code at checkout before confirming your booking.
Purchases and distance selling
Purchases made by telephone or via our website are subject to the distance selling regulations. Should you change your mind after making a purchase, you have 7 days to notify us that you wish to cancel your order. You may notify the cookschool by telephone, post or e-mail. Return postage expenses will be the responsibility of the purchaser returning goods. Cookschool bookings and gift voucher purchases are exempt from these regulations.
Claims of breakages or other damage must be made in writing or by e-mail within 3 days of receipt.
In most instances, delivery for in-stock items will be within 3 working days. Orders will be delivered by Royal Mail post or an independent carrier. If there is no-one to accept the delivery, a card will be left for you to arrange an alternative delivery time direct with the carrier, the carrier may make a charge for this service.
Where possible, we will accommodate special dietary requests with a minimum notice of 7 days prior to the cookschool taking place. We are unable to guarantee that our cookschools are suitable for food allergy sufferers. Allergies are the responsibility of the individual customer and not of The Cookschool at Stepwell. We are unable to take responsibility for allergic reactions to foodstuffs. Food prepared both on and off site may contain traces of nuts.
Health and Safety
By booking a cookschool you are agreeing to abide by our health and safety guidelines. The Cookschool @ Stepwell accepts no responsibilities for any injury sustained due to inappropriate use of equipment.
Printed prices are correct at time of going to press. We reserve the right to change prices at any time, which will be published on our website.
As it is an offence to serve alcohol to anyone under the age of 18 we reserve the right to ask for relevant photographic ID. We advise anyone who may be blessed with young looks to bring appropriate ID on the day to avoid any confusion. All of our cookschool experiences include a complimentary glass of wine (water and soft drinks are always available as an alternative). Please note that this offer is not for unlimited wine. We ask you to respect our staff when enforcing this policy. We reserve the right to limit the amount of additional drinks packages purchased (when booked as part of a Celebrate or Corporate package) in line with our health and safety policy or to ask someone to not participate if they arrive under the influence of alcohol where it is deemed to be unsafe to cook and a breech of our Health and Safety policy.
Our Global Flavour cookschools are recommended for 16 year olds upwards. Our Adult and Child cookschools experiences are for 10-16 year olds with a participating adult.
We may take photographs during your cookschool to use in our promotional materials and on our website. If you would prefer us not to take photographs of you, please let us know.